Refund & Cancellation

This policy explains how paid Graby subscriptions are billed, how to cancel, and when you are entitled to a refund. It sits alongside our Terms & Conditions.

Subscriptions

• Paid plans are recurring subscriptions billed in advance through our payment processor, Stripe.
• Your subscription renews automatically each billing period until you cancel.
• Any free trial converts to a paid subscription at the end of the trial unless you cancel before it ends.

How to cancel

You can cancel at any time by emailing layne@graby.ai from the address on your account, or using the cancel option in the app. When you cancel, your plan stays active until the end of the period you have already paid for, and it will not renew after that. We do not charge a cancellation fee.

Your 14-day cancellation right

If you are a consumer in the UK, you normally have a 14-day right to cancel a new subscription and receive a refund under the Consumer Contracts Regulations 2013.

Because Graby is a digital service you can use immediately, when you start a paid subscription you may be asked to agree that the service begins straight away. If you do, and you then cancel within the 14-day period, we may charge for the portion of the service you have used up to the point you cancelled, and refund the rest. If the service has not begun, you are entitled to a full refund within the 14-day period.

Refunds outside the 14-day period

• Subscription fees are generally non-refundable once a billing period has started, except where the law requires a refund or where we decide to offer one.
• If the Service is materially faulty or not as described, you may be entitled to a refund or other remedy under the Consumer Rights Act 2015.
• If we end your paid subscription for a reason that is not your fault, we will refund any period you have paid for but not received.

What we do not refund

Graby is a discovery and information tool. We are not the seller of the items you find and we do not process those purchases. We cannot refund money you spend with a third-party marketplace or seller, and we are not responsible for an item you buy being counterfeit, faulty, or misdescribed. Those claims are between you, the seller, and the marketplace.

How refunds are paid

Approved refunds are returned to your original payment method via Stripe. Timing depends on your bank or card provider.

Contact

For any billing or refund question, email layne@graby.ai and include the email address on your account.